Privacy Policy

At Vellure AI ("we", "our", or "us"), protecting your privacy is our primary concern. This Privacy Policy details how we collect, use, and process your data when you visit our website (vellure.ai) and use our AI automation services (the "Service").

1. Information We Collect

1.1 From Our Customers (You): We collect information you provide directly to us when you register for an account, subscribe to a plan, or contact support. This includes your name, email address, billing information, and Facebook Page access tokens necessary for the Service to function.

1.2 From Your End-Users (Via AI Agents): As part of providing the Service, our AI Agents will process messages sent by your customers to your connected Facebook Pages. This may include chat transcripts, end-user names, and any personal information your customers voluntarily share in the chat.

1.3 Usage Data: We automatically collect certain information when you visit, use or navigate the Service. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, and operating system.

2. How We Use Your Information

We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent. Specifically, we use the data to:

• Facilitate account creation and authentication.
• Provide, operate, and maintain the Service, including the core AI chatbot functionality.
• Process transactions and send related billing information.
• Send administrative information, such as updates to our Terms, changes to our service, or security alerts.
• Provide customer support.

3. Data Sharing and Third-Party Sub-Processors

We do not sell your personal data. However, to provide the Service, we share necessary data with trusted third-party providers:

• AI/LLM Providers: We use third-party Large Language Model providers (such as OpenAI or Anthropic) to process chat inputs and generate responses. We ensure these providers do not use your private chat transcripts to train their overarching, public AI models.
• Cloud Infrastructure: We use secure cloud hosting providers (e.g., AWS, Vercel) to host our databases and application.
• Payment Processors: We use services like Stripe to process payments securely. We do not store your full credit card details on our servers.
• Meta/Facebook: Because our service integrates with Facebook, data is transmitted through Meta's APIs in accordance with Meta's developer policies.

4. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). Chat transcripts are retained only as long as necessary for the AI Agent to function contextually or as configured by you in your dashboard.

5. Security of Your Information

We aim to protect your personal information through a system of organizational and technical security measures. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

6. Your Privacy Rights

Depending on your location (e.g., if you reside in the EEA, UK, or California), you may have certain rights regarding your personal information, such as the right to request access, correction, or deletion of your data. To exercise these rights, please contact us using the details below.

7. Updates to this Notice

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy notice frequently.

8. Contact Us

If you have questions or comments about this notice, you may email us at privacy@vellure.ai.